Last updated: 25 April 2025
TiviMate IPTV Service (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or purchase from officialtivimate.com (the “Site”).
Information We Collect
- Account Data : name, e-mail address, and WhatsApp number supplied during order or trial signup.
- Billing Data : payment confirmation details (transaction ID, amount, date). No card numbers are stored on our servers.
- Usage Data: anonymised logs of playlist requests, device type, and connection timestamps, used to maintain service stability.
- Cookies :small text files stored in your browser to keep you logged in and remember preferences.
How We Use Information
- Deliver, manage, and improve our IPTV service.
- Send service credentials, invoices, and support updates.
- Detect and prevent fraud or unauthorised sharing.
- Comply with legal obligations.
Sharing & Disclosure
- We never sell or rent your data. We share it only with:
- Payment processors** for billing verification.
- *Infrastructure partners** (data-centre providers) to deliver streams.
- Law-enforcement authorities** if required by applicable law.
Data Retention
Account and billing records are stored for up to five years as required for tax and accounting compliance; usage logs are deleted after 90 days.
Your Rights
You may request to access, correct, or erase your personal data by e-mailing privacy@officialtivimate.net
Security
We employ encryption, firewall isolation, and strict access controls. No method of transmission is 100 % secure, but we strive to use commercially acceptable means to protect your data.
Changes
We may update this policy; changes take effect once posted.
Contact
Questions? E-mail privacy@officialtivimate.net
